Privacy Policy hanabi88 – Your Data Security Is Our Priority

Welcome to hanabi88, Malaysia's trusted online gaming platform. We understand that your trust is the most valuable asset we safeguard. That is why we are committed to full transparency in every aspect of how we handle your personal data.

This Privacy Policy applies to all services offered by Hanabi88, including our official website at hanabi88.onl, the Hanabi88 mobile app, and all related communication channels. This document explains what information we collect, how it is used, who it may be shared with, and the measures we take to keep it secure.

Hanabi88 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We appoint an internal data protection officer responsible for ensuring all data handling practices comply with applicable legislation.

Hanabi88 only collects personal data that is strictly necessary to provide you with the best service. We do not collect irrelevant or excessive information. The following are the categories of data we collect:

All data listed above is collected lawfully and processed on one or more recognised legal bases, including your consent, contract performance, legal obligations, or the platform's legitimate interests.

Hanabi88 collects your personal data through several different channels. Understanding these channels gives you full visibility into how your interactions with our platform involve the collection of information.

• Account Registration: When you complete the registration form, you directly provide us with your basic identity and contact information.
• KYC Process: During identity verification, you will upload supporting documents such as a copy of your ID card, passport, or utility bill as proof of address.
• Financial Transactions: Each time you make a deposit or withdrawal, information related to your bank account or e-wallet is automatically recorded in our system.
• Platform Usage: Our system automatically records how you use the platform, including games played, wagering amounts, and session duration.
• Support Communications: Every interaction with our customer support team — whether via live chat, email, or any other communication channel — is retained for quality assurance and reference purposes.
• Tracking Technology: We use cookies, web pixels, and similar tracking technologies to automatically collect technical and usage data as you browse our platform.

Every piece of information we collect has a clear and lawful purpose. hanabi88 never uses your data for purposes unrelated to the services we provide. The following are the primary purposes for which your data is used:

• Account Management: To create, maintain, and manage your account on the hanabi88 platform, including the login process, balance checks, and transaction history.
• Identity Verification (KYC): To verify that you are who you claim to be and that you meet the minimum age requirement of 18 years.
• Payment Processing: To process your deposits and transfer withdrawal funds to your bank account or e-wallet swiftly and securely.
• Platform Security: To detect and prevent fraud, money laundering, multiple account usage, and any suspicious activity on our platform.
• Customer Support: To provide accurate and effective assistance when you contact our support team with any enquiry or complaint.
• Service Communications: To send important account notifications, including transaction confirmations, security updates, and policy changes.
• Platform Improvements: To analyse aggregated usage patterns in order to improve the design, performance, and overall experience of the hanabi88 platform.
• Legal Compliance: To fulfil the reporting and record-keeping obligations prescribed by applicable Malaysian laws.

Hanabi88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, in operating our platform, there are certain situations where we need to share some of your information with trusted parties:

• Payment Service Providers: Required transaction information is shared with registered payment processors such as FPX, DuitNow, Touch 'n Go eWallet, and GrabPay solely to complete your financial transactions.
• Game Providers: Required game usage data is shared with registered game providers such as Pragmatic Play, Evolution Gaming, and PG Soft to ensure smooth gameplay and integrity.
• Technology Service Providers: Cloud infrastructure and IT service providers that help us operate the platform may process your data as part of their services, subject to strict confidentiality agreements.
• Law Enforcement Authorities: We will disclose information to Malaysian authorities when required by court order, warrant, or other legal obligation.
• Fraud Prevention: We may share necessary information with recognized third-party identity verification and fraud prevention services to protect our members and platform.

Hanabi88 invests seriously in security infrastructure to ensure your personal data is always protected against unauthorized access, disclosure, alteration, or destruction.

Technical security measures we implement:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols
• Data encryption at rest using AES-256 standard
• Multi-layer firewall system with continuous monitoring
• Real-time threat monitoring and automated intrusion detection systems
• Role-based access controls ensuring only authorized personnel can access sensitive data
• Periodic security audits conducted by qualified independent third parties
• Regular encrypted data backups stored at separate locations

Data Retention Period: hanabi88 retains your personal data for as long as necessary to fulfil the original purpose of collection, or for as long as required by Malaysian law. Generally, active account data is retained for the duration of the active account period plus seven (7) years for financial records for legal compliance purposes. Once the retention period expires, your data will be securely deleted or anonymized using industry-recognized methods.

The hanabi88 platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain session security, and help us understand how the platform is used. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Strictly Necessary Cookies: These cookies are required for the platform to function properly. They enable you to log in, maintain your session, and use the platform's core features. These cookies cannot be disabled.
• Performance Cookies: These cookies collect information about how visitors use our platform, such as the most frequently visited pages. This data is used in aggregate to improve platform performance.
• Functional Cookies: These cookies allow the platform to remember your preferences, such as your selected language, display settings, and login information, to provide a more personalized experience.
• Analytics Cookies: We use analytics tools to understand overall traffic patterns and platform usage. This information helps us make data-driven decisions for continuous improvement.

You can control and manage cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of some parts of the Hanabi88 platform.

As a hanabi88 member and data subject under Malaysia's data protection laws, you have the following rights regarding your personal data held by us:

The hanabi88 platform is strictly for individuals aged 18 and above. We do not knowingly collect, store or process personal data from individuals under the age of 18.

If we discover that we have inadvertently collected personal data from a minor, we will take immediate action to delete that information from our systems and close the associated account. Parents or guardians who believe their child has registered on our platform without consent are urged to contact us immediately.

The hanabi88 platform may contain links to third-party websites or services operated by other companies or individuals. This Privacy Policy does not apply to those external websites or services. We are not responsible for the content, privacy policies, or practices of any third-party websites.

We encourage you to read the Privacy Policy of every website you visit. The presence of links to external sites on the hanabi88 platform does not mean we endorse or verify the content or privacy policies of those websites.

Hanabi88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, updated legal requirements, or improvements in the way we protect your data.

When significant changes are made, we will notify you via an in-platform notification or email to your registered address at least seven (7) days before the changes take effect. The "Updated" date at the top of this document will always reflect the date of the latest revision.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the hanabi88 data protection team is ready to assist you.

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the hanabi88 platform
• Response Time: We are committed to responding to all privacy-related inquiries within 3 business days.

We take every privacy-related inquiry seriously and will make every effort to resolve any issues you encounter in a fair, transparent, and timely manner.